Gold IT Support Services
Why have an internal ICT team when you have Lantech? Our Gold package is a comprehensive alternative to having your own IT department, our Gold package includes our Remote Support Desk, On-Site engineer time with 24x7 monitoring and on demand advice as needed.
Gold support package
Remove the headache of day to day IT support with our comprehensive combined 24/7 monitoring, Remote and On-Site support package. Providing the security of having resources available on-site removes the fear factor of having to deal with physical issues with your own internal staff.
Your expert IT team
Our Gold package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date, we’re available when you need us. If you require consultancy we have discounted rates for that too…
Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
Key features at a glance
- Features provided in our 24×7 monitoring and Silver packages are included as standard.
- Telephone & email support
- Remote support
- Standard HelpDesk hours 8.30am to 5.30pm
- Preventative maintenance & updates
- 24/7 Real-time monitoring & alerts
- Guaranteed response & resolution times
- High percentage first-contact resolution
- Enterprise grade client management system
- Monthly service delivery reports for transparency
- Self-service client helpdesk
- Dedicated Account Manager
- On demand advice
- Discounted rates on other services
- No hidden cost
Lantech provides comprehensive services from ICT Consulting, Support, Deployment, Management and Resourcing, Partner with Lantech and benefit from the rewards that flow from our ability and experience. Get in-touch Today