Inis is an independent boutique perfumery based in County Wicklow. Its signature collection is sold all over the globe. Over 35 years, they have grown from a tiny farmhouse-based operation to one that has employees on both sides of the Atlantic, but the SAP technology on which they relied was beginning to hold them back.
It was a typical on-premise deployment, sited – along with other critical IT infrastructure – in Co Wicklow. SAP was integral to core business operations across finance, procurement, HR and payroll and reliable access from multiple locations was vital. Unfortunately, that wasn’t being achieved.
Staff working at the Co Wicklow base were okay – kind of – but those working remotely were dealing with poor connectivity and latency. Staff in the US were routinely trying to catch up, working longer hours to maintain their productivity. Their effort was appreciated, but everyone on the team knew it wasn’t sustainable and various solutions had been proposed, including a web interface for SAP. This was quickly ruled out because some functionality would be lost.
Let’s go back to that “kind of”. The US arm of the business was struggling with connectivity, but back in Co Wicklow, things were a long way from perfect. There had been several unplanned power outages and growing concerns about a lack of IT stability. Inis had already invested in expensive generators to help reduce the risks posed by the unreliable electricity supply.
Inis’s Financial Controller told us that basic reports and queries from the SAP database that used to take minutes to compile, interrupting workflow and impacting productivity across the business, now take seconds. The savings on complex reports are even greater, With the data available almost instantly, he now has the facts readily available for critical business decisions.
We call that a success.
The team at Inis agrees.