Silver IT Support Services

Ideal for smaller businesses, our Silver IT Support Services offers a cost-effective support service with 24x7 monitoring of your critical IT infrastructure

 

Silver Remote support package:

If you’re a small business or a start-up and have a need to keep a close eye on costs and budgeting, Our Silver package may be the best support option for you.
This package delivers best in class remote support for your computers, servers and network.
You can get in touch with our in-house Helpdesk team by telephone, email, or web. Every case is logged on our enterprise grade management system and is tracked from beginning to end. You have access to our case management system so you can review just how we're doing and what cases are open and have been resolved for the duration of the contract.
We make significant investments in our tools and our Helpdesk technicians use leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices.

If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.

 

Key features at a glance:

  • Services provided in our 24×7 monitoring and management package and are included as standard.

  • Telephone & email support

  • Remote support

  • Standard Service Desk hours 8.30am to 5.30pm

  • Preventative maintenance & updates

  • 24/7 Real-time monitoring & alerts

  • Guaranteed response & resolution times

  • High percentage first-contact resolution

  • Enterprise class helpdesk management system

  • On demand ICT advice

  • Discounted onsite time

  • Discounted rates on other services

  • No hidden costs

Why Lantech:

Lantech provides comprehensive services from ICT Consulting, Support, Deployment, Management and Resourcing, Partner with Lantech and benefit from the rewards that flow from our ability and experience. Get in-touch Today